Reports to: Patron Services Manager

Hours: Part-time, flexible & dependent on show schedule

Pay Rate: $15-18/hr (based on responsibilities)

Job Summary

At Open Eye Theatre (OET), Box Office Leads create a welcoming environment for our patrons and handle ticket sales for our shows and events. They also are responsible for the security of cash and guest lists, as well as the cleaning and maintenance of the theater the day of a performance.

Essential Functions

• Process ticket sales and exchanges using software tools (Altru/Blackbaud), as well as use this software to generate a guest list.

• Greet and check in patrons as they arrive.

• Respond to patron inquiries over phone and email.

• Tidy all public-facing areas of the theater prior to patron arrival and after the show.

• Communicate with Stage Managers regarding opening the house and show start times.

• Learn basic functions of the OET concession POS system (Square) and act as support for concessionaires in case an issue arises.

• Manage volunteer ushers.

• Count and record box office and concessions cash before and after the show; secure for Patron Services Manager to process.

• Complete a simple performance report for every show.

• Arrange outdoor seating and signage prior to the show; arrange additional seating inside the theater as needed.

• Additional administrative tasks as needed.

Benefits

• Flexible scheduling

• Free tickets to attend shows on nights you are not scheduled

• Creative and inclusive environment

Availability Required

• Open Eye productions are generally scheduled Thursday/Friday/Saturday evenings, with additional Sunday matinee & evenings shows. There are periodically other shows presented on Monday evenings. The typical Box Office shift can vary from show-to-show, but is usually between 3–4 hours long, from 5:30–9:30pm.

How to Apply

• Interest individuals should email Andy Whitman, Patron Services Manager, with a brief note expressing interest and availability at   Andy.Whitman@openeyetheatre.org.